Flexibility is a Strength Worth Cultivating

#14, July 1, 2008

Unplanned change is a reality of business. Leaders who behave constructively and calmly in situations of surprise and unexpected change earn the respect and confidence of their team. Being flexible does not mean you have to compromise your standards, but it may require you to experiment by trying something with which you may not entirely agree.

Here are some ways you can show team members your flexibility during times of unexpected change:

  1. Be curious. Ask questions and listen with a view toward understanding others' perceptions of the situation. "What led you to that conclusion?" "How do you see the situation?" "What do you think is the best way to approach this?"
  2. Encourage the other person(s) to expand on their ideas, allowing them to develop further and think through various solutions. "Tell me more about your thoughts on that."
  3. When asking questions, make sure you are focused on "how we can make it work" rather than "why it won't work." If it won't work, asking questions about what needs to be done to make it work will help to expose any flaws in the idea.
  4. Encourage team members to challenge established procedures and practices by coming up with ideas for improvement.
  5. Be willing to experiment with these new ideas.
You can remember the flexible leaders you have worked for- those who were open to your ideas and gave you the opportunity to improve your performance. I'm sure you can also remember the inflexible leaders you have worked for-the "it's my way or the highway" kind of person, and you know what gets the best results.

By increasing your flexibility, you will increase your ability to get results through other people.

Keep reading our Weekly Leadership Tips for ways you can create a work environment where all team members are engaged, committed to your organization, and passionate about doing a great job every time.

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© 2007 Keith Ayers. All rights reserved.

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